Job Description

Reporting to:  Collections Team Leader

Job Title: Credit Controller (Collections /Mortgage Arrears) – Fixed Term

Location: Head Office, Nationwide House, Grand Parade, Dublin 6

 

Job Title:

 

Credit Controller - Mortgages

 

 

Brief Description of Role:  

 

Administrating and dealing with all aspects of a category of mortgage arrears cases with a view to decreasing the level of arrears outstanding.

 

Responsibilities:

 

·              Ensuring that all correspondence and communications are dealt with.

·              Ensuring the notes on each arrears case are kept up to date

·              Ensuring that the Society’s solicitors have received instructions on all relevant cases

·              Ensuring the arrears report is up to date and completed monthly.

 

Key Tasks: 

 

·       Reviewing of monthly arrears report

·       Preparation of full detailed arrears report in Microsoft Excel setting out the current position with each case.

·       Preparation of account statements, account re-works and arrears breakdowns.

·       Preparation of interest rate schedules.

·       Setting files up with the Society’s solicitors.

·       Instructing Society’s solicitors in relation to legal proceedings on arrears cases.

·       Writing to customers in relation to arrears

·       Dealing with borrowers’ solicitors, auctioneers and accountants in relation to arrears.

·       Dealing with branches in relation to arrears cases.

·       Dealing with problem cases.

·       Interaction with other relevant departments to solve problem cases.

·       Dealing with customers on the phone and in person.

·       Completing file reviews on arrears cases.

·       Dealing with all aspects of the administration of an arrears case.

 

Knowledge, Skills and Attributes

 

·         Minimum 1-2 years Irish or UK Mortgage arrears Collections / Credit Control experience

·         Knowledge of Microsoft Word & Excel

·         Strong communication & interpersonal skills

·         Ability to work as part of a team as well as on own initiative

·       Ability to work to deadlines

·         Must be QFA qualified or have attained a Certificate or Diploma in Mortgage Practice or be due to attain those qualifications prior to the 1st of January 2011.

This list is not exhaustive and other duties may be assigned to you from time to time